The HR Challenge: Guiding Teams to Make Required Changes When Most People Don't Want to Change

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Reut Schwartz-Hebron, The Colorado HR Association, January 20th 2012

2012 Human Resources Conference…Smart HR

There are three types of people in your organization:

  • Those who are both willing and capable of making the adjustments needed in order to achieve desired results
  • Those who are willing but incapable of making needed adjustments
  • Those who are not willing

Studies repeatedly show that the first group accounts for 10-20% of the people in your organization, which means 80-90% are not going to make needed adjustments unless you provide them with the kind of support they need.

HR is in a very difficult spot. To get a seat at the table and to have access to provide greater value in the service of strategic business results, HR leaders depend on other people to make needed adjustments. But with 80-90% of people in the last two categories, this is a challenging job.

Unfortunately, some of the tools you were given in school to guide teams to optimized productivity and to desired results are flawed. What you are experiencing is very real. Some of you are trying very hard – investing a lot of time and money – to get training to work, to get people to change and systems implemented. But it’s not working and, as a result, HR and other leaders who are trying to get other people to execute needed adjustments, are often not valued! It is not uncommon that HR does not get the support, resources and attention it deserves. If you are trying to help your organization optimize business results through people, you are probably dealing with many walls that are currently impassable because the very solutions and systems you are using were designed incorrectly.

Join us in Denver to hear about KCI’s new book – The Art and Science of Changing People who Don’t Want to Change – to get a taste of an exciting new system that directly addresses this challenge.

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