What if Your Boss is the Problem?

It is not uncommon that the head of the organization needs to change in order for the organization to reach it’s full potential. While the defining the problem is typically far more complex than pinpointing the influence of one individual, one individual can certainly be the key for success.

What happens when your boss  doesn’t recognize [...]

How to Avoid the Price of “I wish I Had Known He Felt That Way.”

It is not surprising that organizations are continuously trying to find clear solutions to better engage and retain their best employees because  turnover and disengagement are extraordinarily expensive. According to a Watson Wyatt study, a one standard deviation improvement in engagement is associated with a 1.9 increase in revenue per employee: “To put this in perspective, [...]

Why Neuroscience in the Workplace?

We live in an exciting age. Until about ten years ago, scientists didn’t have the conditions and equipment needed in order to study the complexity of systems in the brain related to change. In recent years, brain science advanced at an exponential rate. After getting a widespread foothold in areas like emotional and physical recovery [...]

Awareness vs. Implementation: New Organizational Culture

“Customer care is still interpreted differently by each and every person you talk to, but I strongly believe it holds the key for our success, not just in sales but in innovation and market leadership…We have a great team, resources, and the support of our CEO but the biggest challenge remains dissemination, integrating this new approach on the [...]

If There is a Problem With an Internal Process it is NEVER the Fault of the Human Capital, It is Always Something in the Delivery Model

I can’t tell you how often I hear the above claim. For the last twenty years this notion, that systems and processes are responsible for the success or failure of business, has been one of the foundations of organizational development.

If you want to successfully manage a team, make sure your structure, procedures and systems are [...]

The Science of Integration Part II

What makes physics or medicine more of a science than integration of change?

Hoping that facilitating change will ever be as predictable as the results of scientific manipulations in sciences such as physics is probably a long shot, and likely not necessarily an exciting thought. But getting integration efforts to meet scientific standards of sciences like [...]

When Your Organization is Undergoing M&A, Do You Think About Cultural Integration?

“Ask any executive or manager if they’ve seen a project, acquisition, startup, etc. come crashing down (or at least significantly underperform) because of people or culture issues. Their answer undoubtedly is , “Absolutely! I see it all the time.” You would think more attention would be paid [...]

Why You Need to Fully Understand Choice-in-Action if You Hope to Succeed at Anything

At the moment, success rates of change efforts, big and small, are probably not far off from what random success rates would be without any expert change agents leading the way. Sure, there are change agents that do better than others, but with 70%  failure rates for major changes and 90% of people admitting they [...]

The Implementation Challenge: Strategic Leadership

In 2008, three experts, H. Jorgensen, L. Owen, and A. Neus published a study called Making Change Work. They presented the concern of many CEOs regarding the successful completion of change efforts and projects and found  that the “disparity between expecting change and being able to manage it” does not “hinge primarily [...]

Why Do Leaders Fail?

In 1997 J. Kouzes and B. Posner wrote an excellent book about what employees need in order to follow leaders. The book, The Leadership Challenge, covers the employee perspective. Recently, Right Management (part of ManPowerGroup) conducted a study to get the management point of view.

The way leaders see it, they believe their leadership success depends [...]