Can You Outsource IT Change Management?

It is imperative to have IT change done by people in the organization.

In IT in particular (we find it to be one of the trickiest most illusive change implementation challenges)  the answers for successfully implementing change are surprising.

Here are some myths I find you don’t need to worry about:
1. You don’t need the [...]

Why Do We Accept the Idea That You Can't Change People Who Don't Want to Change?

We are never going to always be able to change people who don’t want to change. Thankfully, or hopefully, in a business environment, people will always have the choice not to cooperate. We morally oppose the idea of changing people who don’t want to change. But there are many situations in which doing our damnedest to change people who don’t [...]

Why Neuroscience in the Workplace?

We live in an exciting age. Until about ten years ago, scientists didn’t have the conditions and equipment needed in order to study the complexity of systems in the brain related to change. In recent years, brain science advanced at an exponential rate. After getting a widespread foothold in areas like emotional and physical recovery [...]

Awareness vs. Implementation: New Organizational Culture

“Customer care is still interpreted differently by each and every person you talk to, but I strongly believe it holds the key for our success, not just in sales but in innovation and market leadership…We have a great team, resources, and the support of our CEO but the biggest challenge remains dissemination, integrating this new approach on the [...]

If There is a Problem With an Internal Process it is NEVER the Fault of the Human Capital, It is Always Something in the Delivery Model

I can’t tell you how often I hear the above claim. For the last twenty years this notion, that systems and processes are responsible for the success or failure of business, has been one of the foundations of organizational development.

If you want to successfully manage a team, make sure your structure, procedures and systems are [...]

The Science of Integration Part II

What makes physics or medicine more of a science than integration of change?

Hoping that facilitating change will ever be as predictable as the results of scientific manipulations in sciences such as physics is probably a long shot, and likely not necessarily an exciting thought. But getting integration efforts to meet scientific standards of sciences like [...]

What an 8-Year-Old Can Teach You About Getting People to Changee to change

Let’s face it, unless people you manage perform their job perfectly and unless they are excellent changers (that accounts for 10% of the population btw), you are likely to need to guide those people to change. Why? Because unless people know how to change, they are not able to make the specific adjustments you need [...]

Why You Need to Fully Understand Choice-in-Action if You Hope to Succeed at Anything

At the moment, success rates of change efforts, big and small, are probably not far off from what random success rates would be without any expert change agents leading the way. Sure, there are change agents that do better than others, but with 70%  failure rates for major changes and 90% of people admitting they [...]

The Implementation Challenge: Strategic Leadership

In 2008, three experts, H. Jorgensen, L. Owen, and A. Neus published a study called Making Change Work. They presented the concern of many CEOs regarding the successful completion of change efforts and projects and found  that the “disparity between expecting change and being able to manage it” does not “hinge primarily [...]

How Can We Align Execution With the Business?

Over the years I have run into several excellent articles about how to align execution with business goals. You set goals, you set a strategy that is an initial road map to the goals, and if people follow the map and apply needed mid-course corrections, the assumption is you’ll reach your [...]