KCI Services

Over the past 12 years KCI facilitators worked closely with numerous small and large client organizations in a variety of industries to make difficult change simple. The KCI method uses advanced validated science-based principles, models, and tools to get individuals, teams, and organizations out of their own way to successfully adopt difficult change.

KCI provides support on four different levels. Each level has its own unique challenges and obstacles. The KCI method is specifically designed to navigate these and many other difficult change obstacles to achieve sustainable desired outcomes. The four KCI levels support:

  • Coachable Individuals.
  • Non-Coachable Individuals.
  • Team Development.
  • Organization-wide Change Management.

Coaching for Coachable Individuals

The unique challenges for coachable individuals resolved by KCI methodology are:

  • Managing the Unlearning-relearning process and the obstacles this process presents.
  • Engaging the right system in the brain in a way that leads to sustainable behavioral change and goes beyond awareness, agreement, and motivation.
  • Guiding individuals to overcome a wide variety of subconscious (invisible, internal) resistance responses.
  • Providing both Performance-Related skills and Change-Readiness skills (the later are responsible for change acquisition, and minimizing resistance responses).

Coaching Services for Non-Coachable Individuals

Non-coachable individuals experience the same challenges as coachable individuals. In addition, the unique challenges for non-coachable individuals resolved by KCI methodology are:

  • Motivation that comes from agreement, acceptance, and understanding may not be enough to sustain change. Other mechanisms are required.
  • Insufficient internal accountability. An effective external accountability structure needs to be created to support needed changes.
  • There may be a gap between perspectives about what the issue and the solution need to be. This needs to be successfully resolved.

Difficult Change in Team Development

Teams experience the same challenges as coachable and non-coachable individuals combined. In addition, the unique challenges for team development resolved by KCI methodology are:

  • Engagement design may include organizational aspects as well as difficult individual aspects in addition to team-related aspects.
  • Multiple perspectives of the issue and potentially needed solutions are more extreme than in non-coachable individual cases due to the complexity of team dynamics.
  • Team environments are more prone to covering up and it is harder to get to the real issues and resolve them in an open discussion.
  • Teams may focus on action-oriented goals and ignore critical behavioral goals or thinking patterns that are blocking the team from achieving desired outcomes.

Difficult Change in Change Management

Organizations are affected by the same challenges as coachable individuals, non-coachable individuals, and teams combined. In addition, the unique challenges for change management at an organization-wide scale which are resolved by KCI methodology are:

  • Reaching change acquisition at the individual level while managing change at wide scale.
  • Multiple perspectives of the issue and potentially needed solutions are most extreme and difficult to resolve in a way that everyone can really get behind due to the inability to involve everyone and reach agreement with everyone. KCI uses specific goal-setting, data collection, and communication processes to reach a very wide base for buy-in.
  • Engagement and keeping individuals involved are harder (changes that are managed only with the wide scope in mind are too “far off” to follow up at the individual level).

Change can be difficult for many different reasons and with each level, the complexity grows bigger. The KCI methodology is based on application of neuroscience principles to change acquisition. It is specifically designed to navigate these and many other difficult change obstacles to achieve sustainable desired outcomes.

Contact us to explore if the KCI Change Acquisition Method is a good fit for your specific situation.